1) Overview

For live animals, returns are limited to health-related circumstances and must follow the steps below. We do not accept returns for “change of mind” after transfer of ownership.

Important: Our priority is the puppy’s welfare. When appropriate, we offer a replacement puppy as the primary remedy, with refunds considered in specific cases outlined here.

2) Definitions

• Deposit / Reservation Fee: Amount paid to reserve a puppy or hold your spot.
• Transfer: The moment the puppy leaves our care (pickup, meet-up, courier handoff, or flight nanny handoff).
• Vet Exam Window: Timeframe to have your licensed veterinarian examine the puppy after transfer.

3) Eligibility & time windows

• Health concerns discovered within 72 hours of transfer: Eligible for review (replacement preferred; refund may be considered) when documented by a licensed veterinarian.
• Congenital/Hereditary conditions diagnosed within 12 months: Eligible for our health guarantee (see Section 5).
• Buyer’s remorse / change of mind: Not eligible after transfer. See cancellations (Section 8) for pre-transfer situations.

4) Non-refundable items

• Deposits / Reservation Fees (applied toward purchase) are non-refundable, but may be transferable to a future litter at our discretion.
• Delivery & shipping fees (meet-up, ground courier, flight nanny), travel crates, airline pet fees, and third-party costs are non-refundable once services are scheduled (see Section 9).
• Training, gear, and custom requests (if any) are non-refundable once delivered or performed.

5) Health guarantee & vet exam

All puppies leave with age-appropriate vaccinations and deworming. To activate the guarantee:

• Schedule a licensed veterinary exam within 72 hours of transfer.
• Notify us in writing within the same window if any health concern is found.
• Provide the vet report, lab results, and contact details so our vet can consult if needed.

Remedies

• Primary remedy: Replacement puppy of comparable value at the next available opportunity.
• Alternate remedy (case-by-case): Partial or full refund if a replacement is not reasonable (e.g., severe congenital issue confirmed by two licensed veterinarians).
• Return-to-breeder requirement: In refund or replacement cases, the puppy must be returned to us (or to a mutually agreed veterinary facility) unless both parties agree in writing on a different humane plan.

Guarantee excludes injuries/illnesses caused after transfer, including accidents, exposure, neglect, or failure to follow care guidance.

6) How to request a review

Email info@mydobermanworld.com within the applicable window with:

• Your name, order details, and best contact info.
• Location and date/time of transfer.
• Veterinary documents (exam notes, test results, diagnosis).
• Photos/videos if helpful.

We’ll confirm receipt, coordinate with your vet, and respond with next steps (replacement or refund evaluation).

7) Refund method & timing

• Approved refunds are issued to the original payment method.
• Processing typically completes within 5–10 business days after confirmation.
• Bank/processor timelines may vary; we’ll share the confirmation once initiated.

8) Cancellations before pickup

• Before scheduling delivery/pickup: Payments beyond the non-refundable deposit may be refundable.
• After delivery/pickup is scheduled: Third-party costs already incurred (courier bookings, airline fees, crates) are non-refundable.
• At our discretion, deposits may be transferred to a future litter/puppy if given reasonable notice.

9) Delivery & shipping fees

All delivery-related fees (regional meet, ground courier, flight nanny) are paid in advance and are non-refundable once scheduled. If weather or airline issues require rescheduling, we’ll work with you on the earliest safe new window (see our Shipping & Delivery page).

10) Behavior & training

Normal puppy behaviors (chewing, nipping, house-training, crate acclimation, vocalization) are not defects. We provide guidance; ongoing training and management remain the owner’s responsibility.

11) Chargebacks & disputes

Please contact us first so we can help. Unwarranted chargebacks may be disputed with documentation (signed agreements, messages, delivery records, and veterinary reports).

12) Governing law

This policy is interpreted under the laws of our operating state/province. Some states/provinces have specific “pet-purchase” protections; where applicable, we follow those rules.

13) Contact

Questions or to start a review request:

• Email: info@mydobermanworld.com
• Phone: +1 (704) 302 0714

We may request information to verify identity and to coordinate with your licensed veterinarian.

Note on fairness & welfare

We aim for clear, fair remedies that protect both the family and the puppy’s welfare. Nothing here limits mandatory rights under applicable consumer or animal-sale laws.